Delete your account & data

Last updated: September 2026

You can ask us to permanently delete your Zyra account and the personal data associated with it, whether or not you still have the app installed.

How to request deletion

Email mulibonface187@gmail.com from the email address on your Zyra account, with the subject "Delete my Zyra account," and include:

• The name on your account
• The phone number or email you registered with

We'll verify it's really you, and confirm once your account has been deleted — normally within 14 days.

What gets deleted

• Your profile: name, email, phone number, saved addresses and photos.
• Your saved payment preferences (we never store your M-Pesa PIN).
• Your account credentials and login access.

What we may retain, and why

Some information can't be deleted immediately, because we're required to keep it or because it's shared with other parties for a specific transaction:

• Order and payment records — kept for a limited period to meet tax, accounting and financial-regulation obligations, and to handle any disputes or refunds already in progress.
• Information already shared for an active order — for example, an address given to a rider for a delivery still in progress will only be deleted once that delivery is complete.
• Records needed to investigate fraud or abuse, where retention is necessary to protect Zyra, our merchants, riders and other users.

Anything we retain is kept only as long as necessary for these purposes, and is not used for any other purpose, in line with our Privacy Policy.